I’m looking right at you, Amazon.
My husband and I have been Prime members for over two years. Sure somedays it’s really annoying that we’re just making Jeff Bezos even richer, but then there are other days when it’s really damn cool that I can get something delivered to my home the next day and the shipping is free. And yes, I am paying a monthly fee for this service, so the shipping really isn’t free — I get that. But when I run out of a product and I can’t find it at Target or the grocery store, it’s amazing that I can get it in one or two days from Amazon. My husband can only find this specific type of flour on Amazon’s site — he uses it to make pizza dough and loves it. We can’t find it any where else. We’ve looked.
I don’t know what is going on with Amazon the past month, but we’ve now had three different orders where the delivery has been messed up. Is it because more customers are ordering from Amazon? Are they overwhelmed with filling orders?
Two weeks ago, I ordered a new round pizza pan. Yes, homemade grilled pizza is a big thing in our house. The pan was supposed to show up on a Friday, but I received a box of water pressure valves from Fed Ex on Tuesday. I figured it was delivered in error, because according to my Amazon app, the pizza pan was still coming on Friday. I spent the next few days arguing through e-mail exchange with the company where the pressure valves came from — they didn’t understand that I didn’t order them from their company and I didn’t understand why they showed up at my house.
The water pressure valve company figured out that the mystery order actually came from an Amazon seller — it turns out I bought the pizza pan from a third party seller (which I never usually do because of situations like this!) and they messed up the order and I received the four water pressure valves instead of the pizza pan. I re-ordered the pizza pan directly from Amazon the second time and the first company refunded me the $25, but I now still have four water pressure valves. Anyone need a new valve?? They’re free!
Then this past Friday, my husband and I each placed an Amazon order — probiotic vitamins for me and that special pizza flour for him, and both orders were scheduled to be delivered today. I went to a yoga class this morning, when I got back home Amazon had e-mailed me that the US Postal Service had tried to deliver my vitamins, but couldn’t because my driveway and/or front door was inaccessible at 10:38 a.m. Sunday morning. Hmmm, I was at yoga, that means only my husband’s pickup truck was parked in our short driveway.
Then later this afternoon, Amazon sent me a message that the flour had been delivered. I checked outside and we didn’t have any packages at our front door. I opened the app notification and there is a photo of our package sitting on the front steps at someone ELSE’s house!! How is that even possible??
I’ve been trying to chat with an actual customer service person through Amazon’s app for 20 minutes now. And one of our neighbors just came by — with our box of flour!
It definitely has not been a good week for Amazon deliveries! And I still have no idea what to do with these 4 water pressure valves… Any takers??
Notes from a Self Quarantine 